I am the previous owner or consent holder and have been billed. How can this be resolved?
If the billing party details are no longer correct, please download and complete the AC2132 form. Please note that in accordance with the Terms and Conditions, you accepted responsibility for the charges incurred.
I am the new owner. How can I get the building consent transferred to me?
If you wish to transfer the ownership of the building consent, please download and complete the AC2149 form.
I paid for the processing of my BC Application/Amendment when I lodged my application. Why am I being invoiced further?
The fees paid at lodgement are pre-payments for the processing based on estimated costs. These may not cover the entire cost of processing your application.
These prepayments are used primarily to off-set the assessment time and fees associated with processing an application. When the pre-payments are used up, you may receive an invoice for further costs prior to the final BC Application/Amendment invoice being generated.
I paid for inspections and CCC prior to my Building Consent being issued. Why am I being invoiced further?
The inspections and CCC fees paid prior to a Building Consent being issued are pre-payments for the next steps in the process based on estimated costs. These may not cover the entire cost of inspections and CCC processing.
These prepayments are used primarily to off-set inspections and CCC assessment time. When the prepayments are used up, you may receive an invoice for the remaining costs.
What is the difference between a CCC deposit and a CCC base fee?
For Building Consent applications issued prior to 01 July 2020, a CCC deposit was charged.
For Building Consent applications issued from 1 July 2020, a CCC base fee is charged.
CCC base fees are non-refundable. Deposits are refundable if the amount paid is not fully used.
Why am I being invoiced mid-way through my BC Application, Amendment or CCC being processed, or while I am still having ongoing inspections?
Once the prepayments (deposits/base) is used up, you may be invoiced intermittently.
How is the total cost of my inspections calculated?
All standard (45 mins) inspections are charged at a flat rate.
If any inspection exceeds the standard time (45 mins), you will incur further charges at the hourly rate based on the financial year the inspection was held. Any additional time (over 45 mins) spent on the inspection can be found on the "Breakdown of Time Charges" provided alongside your invoice.
Please refer to the table below for the hourly rates.
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1 July 2019 – 30 June 2020
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1 July 2020 – 30 June 2021
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1 July 2021 – 30 June 2022
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1 July 2022 – 30 June 2023
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1 July 2023 – 30 June 2024
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1 July 2024 – 30 June 2025
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The inspection costs from 1 July 2022 are based on the building complexity:
Residential 1* ($174)
Residential 2-3** ($198)
Commercial 1-3** ($198)
The inspection costs from 1 July 2023 are based on the building complexity:
Residential 1* ($186)
Residential 2-3** ($213)
Commercial 1** ($213)
Commercial 2-3*** ($219)
The inspection costs from 1 July 2024 are based on the building complexity:
Residential 1* ($195)
Residential 2-3 ** ($222)
Commercial 1 ** ($222)
Commercial 2-3*** ($234)
Why have I been charged for cancelling an inspection?
If an inspection is cancelled later than midday on the day before it is scheduled, you will be charged the full inspection fee as we are unable to book an inspection at short notice to backfill the open time slot.
Inspections cancelled prior to midday on the day before the inspection is scheduled will incur no cancellation fee.
Building Consents Support Contacts
BC Applications and Amendments:
CCC Applications and Inspections:
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