I disagree with the charges in my invoice. Can I object?
Yes, you have a right of objection as outlined in section 357B of the Resource Management Act 1991. Once final charges are set, this objection or review of fees will need to be in writing.
Further details can be found on this page. You may choose to not pay this invoice until you have received the final invoice, at which time you will have 15 working days to present your objection in writing.
I don’t want to receive interim invoices. Can I stop them?
No. We issue interim invoices to keep you informed of costs incurred to date with your application. While payment would be appreciated now, full payment will not be required until receipt of the final invoice when the charges will be fixed and payment is due immediately.
Do I have to pay this interim invoice now?
No. The interim invoice has been issued prior to the completion of your application to inform you of costs to date. While payment would be appreciated now, full payment will not be required until receipt of the final invoice when the charges will be fixed and payment due immediately.
I’ve received an invoice with incorrect debtor details. How can I get it corrected?You will need to contact the email address located on your cover letter to start the process of updating the debtor details. A Change of Debtor form will need to be completed to make the change.
Why am I being invoiced before my application has been granted?
You were charged a deposit when you lodged your application. If processing costs exceed the deposit paid, you may be invoiced intermittently if the value of your uncharged time exceeds a certain amount, or if the uncharged time is older than 90 days.
My invoice does not show a discount
Should your application be subject to an RMA discount, this will be calculated upon issue of your application and be presented on the final invoice. Should the final billing result in a credit this will be refunded.
Where can I find the status of my application?
The status of your application can be viewed through your My Auckland dashboard. If you have an agent leading your application, please contact them first as they will be kept up-to-date from the council processing planner.
I am the previous owner or consent holder and have been billed. How can this be resolved?
If the application details are no longer correct, please contact the relevant regulatory support team listed below to request a Change of Debtor form. Please note that in accordance with the Terms and Conditions, you accepted responsibility for the charges incurred.
I am the new owner. How can I get the building consent transferred to me?
If you are not the correct customer to receive these invoices, and the details are no longer correct, please contact our regulatory support team.
Resource Consent Regulatory Support contacts
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