Having trouble viewing this email? Click here .
Facebook Twitter LinkedIn Instagram
Auckland Council

Regulatory Services Interim Billing

We have commenced ‘interim billing’ for the Resource Consents and Regulatory Engineering departments.

This means that we send progress invoices based on work completed. You will receive a Final Invoice when all work is complete.

Listed below are general FAQs and specific FAQs relating to Resource Consents and Regulatory Engineering.

Interim billing for Building Consents will be introduced in late 2021 and Licensing & Regulatory Compliance by early 2022.

Frequently Asked Questions

How do I pay my invoice?                                                                                                    Refer to the second page of your invoice for a list of payment details.

What changes will I see?
We will now bill customers in more regular cycles to create consistency and transparency in our billing process.

Where can I find this year’s fees and charges?                                                              Please visit Regulatory fees and charges for details on Resource consent and Regulatory Engineering fees and charges.

I am the previous owner or consent holder and have been billed. How can this be resolved?                                                                                                                                      If the application details are no longer correct, please contact the relevant regulatory support team listed below to request a Change of Debtor form. Please note that in accordance with the Terms and Conditions, you accepted responsibility for the charges incurred.

I am the new owner or consent holder and have been billed. How can this be resolved?                                                                                                                                                      If you are not the correct customer to receive these invoices, and the details are no longer correct, please contact our regulatory support team. 

 

Resource Consent Regulatory Support contacts  

Area Email
Central rcregulatorysupportcentral@aucklandcouncil.govt.nz
South rcregulatorysupportsouth@aucklandcouncil.govt.nz
North/West - Takapuna rcregulatorysupporttakapuna@aucklandcouncil.govt.nz
North/West - Orewa rcregulatorysupportorewa@aucklandcouncil.govt.nz
North/West - Henderson rcregulatorysupporthenderson@aucklandcouncil.govt.nz
Premium rcregulatorysupportcentral2@aucklandcouncil.govt.nz

 

Regulatory Engineering Regulatory Support Contact  

regulatorysupportregeng@aucklandcouncil.govt.nz 

 

Resource Consents

I disagree with the charges in my invoice. Can I object?                                              Yes, you have a right of objection as outlined in section 357B of the Resource Management Act 1991. Once final charges are set, this objection or review of fees will need to be in writing.

Further details can be found on this page. You may choose to not pay this invoice until you have received the final invoice, at which time you will have 15 working days to present your objection in writing.

I don’t want to receive interim invoices.  Can I stop them?
No. We issue interim invoices to keep you informed of costs incurred to date with your application. While payment would be appreciated now, full payment will not be required until receipt of the final invoice when the charges will be fixed and payment is due immediately.

Do I have to pay this invoice interim now?                                                                        No. The interim invoice has been issued prior to the completion of your application to inform you of costs to date. While payment would be appreciated now, full payment will not be required until receipt of the final invoice when the charges will be fixed and payment due immediately.

I’ve received an invoice with incorrect debtor details. How can I get it corrected?You will need to contact the email address located on your cover letter to start the process of updating the debtor details.  A Change of Debtor form will need to be completed to make the change.

Why am I being invoiced before my application has been granted?                          You were charged a deposit when you lodged your application.  If processing costs exceed the deposit paid, you may be invoiced intermittently if the value of your uncharged time exceeds a certain amount, or if the uncharged time is older than 90 days.

My invoice does not show a discount                                                                               Should your application be subject to an RMA discount, this will be calculated upon issue of your application and be presented on the final invoice. Should the final billing result in a credit this will be refunded.

Where can I find the status of my application?                                                                      The status of your application can be viewed through your My Auckland dashboard. If you have an agent leading your application, please contact them first as they will be kept up-to-date from the council processing planner.

Regulatory Engineering

Where can I find the status of my application?                                                               The status of your application can be viewed through your My Auckland dashboard.

What does each status mean?

  • Lodged – this means your application has been received by Council and is awaiting allocation for assessment
  • Processing – this means your application is currently being assessed by an Engineer. Should further information be required, the Development Engineer will contact you directly
  • Awaiting information – this means an RFI has been raised and your application is currently on hold
  • Awaiting payment – this means your final invoice for processing your EPA application has been sent and payment is required prior to the release of your approval documents
  • Issued – this means your EPA application has been approved and the documents have been sent. Please refer to your EPA approval document and associated invoice letter for the next steps in the process

Should you have any further questions regarding your application status, please contact regulatorysupportregeng@aucklandcouncil.govt.nz

How do I dispute charges (rates, time travelled etc) and request credits?           Please contact email us at regulatorysupportregeng@aucklandcouncil.govt.nz with details of your dispute and we will investigate.

How do I dispute charges that have been sent to debt collection?                                Please contact debt collection agency directly to dispute charges.

I have received a credit note but would like to receive a refund instead.            Please note that the purpose of the initial deposit is to cover the processing costs for both the application and the compliance aspects of your EPA. Your credit has been retained for the compliance aspects of your application and is not due. Should there still be a credit at the completion of EACC, a refund will be provided to you at that time.

For exceptional circumstances or to withdraw your application, please contact the Engineering reg support team regulatorysupportregeng@aucklandcouncil.govt.nz

Auckland Council Local Board