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As you will be aware, New Zealand moved to a Level Four lockdown last night – Auckland and Coromandel for seven days and the rest of the country for three days.
All teams working from home
Vero will continue to operate throughout the change to alert levels with all teams able to work remotely.
You may experience a delay of up to 10 seconds as your call is connecting through to us, but please hold to enable the team to answer your enquiry. We appreciate your patience and understanding as our teams transition into full remote working and we assure you they are committed to responding to your requests in a timely and professional manner.
What Level Four means for Claims
While Vero are continuing to process claims as usual, there will be a different way of working for some aspects. We remain committed to ensuring our customers are supported during this time. The health and safety of our customers, partners, and team remains our number one priority.
Vero will work with authorities to ensure any claims affecting the health and safety of our customers are addressed as soon as practicable. However, we anticipate that other site visits and repairs will be delayed and may need to be addressed once the alert levels change.
Support for customers
We acknowledge that changing alert levels can be a difficult time for everyone and we remain committed to being there for brokers, advisers and customers. We have support options available for Vero customers who are experiencing financial hardship, including premium waivers, and we encourage them to get in touch with us to talk through their options.
Get in touch
We will continue to keep you updated as alert levels change. In the meantime, if there’s anything we can help you with, or if you have any questions about what the alert level change may mean for you or your customers, please get in touch with your usual Vero contact.
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