Select an option:
Due to the ongoing spread of the Omicron variant of COVID-19, you may experience a delay longer than usual when you contact us. You can contact your broker or adviser if you have one and they will be able to help you.
Claims
The answer you are looking for may be here:
Existing claims:
Please ensure your claim number is in the subject line of the email
Or call us:
From outside NZ: +64 9 363 7551
8am–5pm (Monday – Friday)
9am–5pm (Saturday)
Customer Service
The answer you are looking for may be here:
If you have a broker:
We work with brokers to ensure your insurance needs are met. Contact your broker and they will be able to help you.
General enquiries:
contactus@vero.co.nz
0800 808 508
All other policies:
veroenquiry@vero.co.nz
0800 505 905
From outside NZ: +64 9 363 2222
8:30am–5pm (Monday – Friday)
Affiliated Groups
Vintage Car Club members:
veropersonallines@vero.co.nz
0800 658 411
Returned and Services Association (RSA) and Public Service Association (PSA) members:
veropersonallines@vero.co.nz
0800 808 138
From outside NZ: +64 9 363 2222
8.30am–5pm (Monday – Friday)
We have retained the capability of our teams to work from home to ensure we can respond to our customers. Please be patient as we transition to full capacity. You may also experience a delay of up to 10 seconds as your call is connecting but please hold to enable us to answer your enquiry.
Customer Service
General enquiries:
Accounts:
Closings:
From outside NZ: +64 9 363 2600
8.30am–5pm (Monday – Friday)
For after-hours emergency assistance, contact Sedgwick on 0800 800 270 or your nearest claims agent if outside New Zealand.