Request for special assistance

We believe in making insurance easy for all members of our community. Our Customer Care Team can provide support for a range of circumstances. Please complete the form below if you need extra support related to:

• difficulty learning and/or understanding

• age-related challenges

• cognitive or literacy challenges

• being hard-of-hearing

• unexpected financial hardship, or

• you might need a little extra help. For example, if you've experienced a bereavement and need support understanding and managing your insurance. 

We'll get back to you within five working days. However, if your situation is urgent please call us on 0800 80 24 24. For all other support please call us, email, contact us on Facebook Messenger or visit our Help Centre.

• First name*

• Last name*

• Email address*

• Phone number*

• Policy number
  You can enter multiple if required

• Policy type

  Car

  Contents

  House

  Business

  Other

• Is this request related to an existing claim? *

  Yes

  No

• Do you have a premium payment due in the next 48 hours?

  Yes

  No

• Additional notes

  Let us know what you're needing help with

• The protection of your information is important to us and we’re committed to protecting and respecting your information in line with our responsibilities under the Privacy Act.

  Your information is collected for insurance related purposes including understanding your situation if you’re experiencing financial hardship. It is collected by State, a business division of IAG. We may give your information to and collect it from others, including other business divisions of IAG, our suppliers, and our partners. Where we do share your information with others it must always be linked to these reasons for collection.

  If you don’t provide us with accurate and complete information we may be unable to assess your situation, or your claim (if you have given us information regarding a claim) may be reduced or declined.

  You can access and correct your information by emailing us at privacy@iag.co.nz; phoning us on 0800 80 2424, or by writing to us at:

  The Privacy Officer
  IAG New Zealand Limited
  Private Bag 92130
  Victoria Street West
  Auckland 1142

  Your information is collected and held by IAG, 1 Fanshawe Street, Auckland 1010.