Account Maintenance Need to cancel a policy? Link to a URL How do I cancel my policy? Updating my address or policy details Changing address on your insurance policy Cancelling a policy for someone who recently passed away Cancelling my policy in the middle of an insurance term Billing and Payment What are the changes to discounts? Late payment fees Direct debit instalments not being processed Reducing my premiums First payment appearing as a double-payment Financial hardship Claims Making a claim for windscreens and windows damage Understanding the Motor claim repair process and timing How soon should I lodge a car claim Excess waiving criteria Our vehicle repair guarantee What is the difference between a preferred repairer and a non-preferred repairer Policies Need to cancel a policy? My State - view my policies How Floor Coverings are Covered State car insurance options I have just bought a new vehicle for my son/daughter to use? Can I insure it under my name? Property Claims and Process Timing Recently Updated Content What are the changes to discounts? Changing address on your insurance policy My State - view my policies Need to cancel a policy? Can you email me my policy documents? Where to find my policy number