Request financial hardship assistance 

Please complete the fields below and a specialist from our Customer Care Team will contact you within 5 business days.

• First name*

• Last name*

• Email address*

• Phone number*

• Policy number
  Enter multiple if required

• Policy type

  Car

  Contents

  House

  Business

  Other

• Is this request related to an existing claim? 

  Yes

  No

• Reason for hardship request (so our people can find the right solution for you)*

• Do you have a premium payment due in the next 48 hours?*

  Yes

  No

• Which brand are you insured with?*

  AMIStateNZINACSwannSouthsureLanternLumleyBNZASBCo-op BankWestpac

• The protection of your information is important to us and we’re committed to protecting and respecting your information in line with our responsibilities under the Privacy Act.

  Your information is collected for insurance related purposes including understanding your situation if you’re experiencing financial hardship. It is collected by IAG. We may give your information to and collect it from others, including other business divisions of IAG, our suppliers, and our partners. Where we do share your information with others it must always be linked to these reasons for collection.

  If you don’t provide us with accurate and complete information we may be unable to assess your situation, or your claim (if you have given us information regarding a claim) may be reduced or declined.

  You can access and correct your information by emailing us at privacy@iag.co.nz; phoning us on 09 969 6000, or by writing to us at:

  The Privacy Officer
  IAG New Zealand Limited
  Private Bag 92130
  Victoria Street West
  Auckland 1142

  Your information is collected and held by IAG, 1 Fanshawe Street, Auckland 1010.